Salesforce Certified Platform Administrator
Developer
Platform Administrator
The Salesforce Certified Platform Administrator certification is designed for individuals who have experience with Salesforce and want to validate their skills in managing and customizing the platform. It demonstrates your ability to configure the platform, manage users, and leverage its features to meet business requirements.
Who is this certification for?
This certification is ideal for those looking to manage a company’s Salesforce instance. It validates your ability to build and customize the platform for your company’s needs using its declarative tools and features.
⚡️ Quick Facts
🔑
Prerequisites
No prerequisites required
📝
Total Questions
60 + 5
5 unscored
⏱️
Duration
105 min
1.75 hours
🎯
Passing Score
65%
39 correct answers
💰
Exam Cost
$200
USD
📚
Study Time
40-80 hrs
Recommended
🔄
Maintenance
3x/year
Release exams
📊 Why Get Certified?
$90K+
Avg. Salary (USA)
₹6LPA+
Avg. Salary (India)
📅 Plan Your Study Journey
🧮 Study Time Calculator
You'll be exam-ready in approx.
6 weeks
!
Syllabus
- Company settings (fiscal year, business hours, currency)
- User interface configuration (UI settings, app menus, list views)
- Set up and maintain users
- Organization security controls (Audit Trail, Login Hours)
- Sharing model, Profile, and Permission Sets for Access control
- Understand standard object architecture and relationship models (e.g., master-detail, lookup, junction)
- Create, customize, and delete fields and page layouts on objects, understanding the implications
- Create and assign page layouts, record types, and business processes for objects
- Identify capabilities and implications of the sales process (e.g., opportunities, paths, forecast impact)
- Apply sales productivity features using opportunity tools (e.g., dashboards, lead scoring, Einstein Opportunity Scoring)
- Describe capabilities of lead automation tools and campaign management (e.g., lead conversion, assignment rules, campaigns)
- Describe the capabilities of case management (e.g., cases, assignment rules, queues)
- Identify how to automate case management (e.g., support processes, auto-response rules, escalation)
- Describe the capabilities of activity management
- Explain the features and use cases for Chatter
- Outline the capabilities of the Salesforce mobile app
- Identify use cases for AppExchange applications
- Understand data management considerations (import, update, delete, export, backup)
- Explain the capabilities and implications of data validation tools
- Describe options for creating and customizing reports and report types
- Analyze the impact of the sharing model on reports
- Describe options for creating and modifying dashboards (e.g., components, data sources, chart types, subscriptions)
- Identify the appropriate automation solution based on tool capabilities
- Describe the capabilities and use cases for Flow
- Describe the capabilities and use cases for approval processes